Whatever the Australian Consumer Law tells us it is. If something you buy fails to meet a consumer guarantee, contact us and we’ll sort it out.

To learn more about your rights under Australian Consumer Law, click here to go to the ACCC’s website.

That depends on the size, weight and destination of what’s being shipped. The cheapest cost for any small package shipped by Australia Post (at time of writing) is $10.95. That includes delivery to anywhere in Australia within a padded mailing bag. 

Beyond that, what you pay is pretty close to what we pay. Costs are rounded up to cover packaging costs, provide consistency to customers and a buffer to us for price fluctuations.

We do, but the website isn't set up for it. If there's something you'd like us to ship outside of Australia, contact us.

Because we don’t trust them. We initially offered PayPal as a payment method until they disabled our account and held onto our money for breaching their terms. We hadn’t breached their terms and the matter was eventually rectified, but we can’t afford to risk that happening again.

The ‘Mystery Tax’ is a charge applied to firearms and relevant parts (actions, barrels, slides and frames) whose owners are a mystery to us. If we’re receiving those items, do us the courtesy of notifying us beforehand. Lest you be charged the dreaded ‘Mystery Tax’ – $20 per item, per package.

Holster-retention levels (level 1, level 2, etc.) refer to the number of actions required to defeat a holster’s retention mechanisms and free the firearm. They do not refer to equipment, like a hood. Retention mechanisms can be passive or active, and multiple mechanisms may be combined to provide greater levels of retention. 

Although a useful marketing term, retention levels are not a clear, consistent or reliable indication of holster security. Some retention mechanisms are more secure than others. Therefore, it’s important to look beyond the term to the mechanisms themselves.

Passive retention resists (not prevents) the firearm being drawn from its holster. If you pull the firearm hard enough, it comes out - one action, one level of retention. Leather and fabric holsters provide varying degrees of non-adjustable passive retention via friction. Kydex holsters with screws and rubber spacers (like those we make) provide adjustable passive retention via recesses that lock into the trigger guard or light. Tightening the screws increases the amount of force needed to flex the recessed Kydex and free the firearm.

Active retention refers to mechanisms that must be disengaged or broken to free the firearm. Safariland’s ALS locks into a pistol’s ejection port and must be depressed to disengage the lock and free the firearm - one action, one level of retention. Safariland’s SLS hood has a button that must be depressed (first action) then pushed forward (second action) to clear the hood and free the firearm - two levels of retention. If you combine the two (disengage the SLS then the ALS), you get three actions - three levels of retention.

Passive and active retention can be combined. If you put a hood (eg. SpetzGear’s Speedlock or Blade-Tech’s WRS) on one of our holsters, you have two levels of retention. Pull (Speedlock) or push (WRS) the hood’s lever (first action) to clear the hood and pull on the firearm (second action) to flex the recessed Kydex and free the firearm.

Maybe. If the holster wasn’t designed to accept a light, it won’t fit. If it was designed to accept a light, it depends what light/s the holster was designed for.

Maybe. We take a loss on new designs, planning to make up that loss in subsequent sales. If your holster/mag carrier is something we expect to sell, we’ll make it for the same price as any other holster/mag carrier we sell. For holsters, we’ll need to 3D scan your firearm, or be able to obtain a high-quality scan of it. For mag carriers, we’ll need the magazine in order to measure it. If your holster/mag carrier is something we don’t expect will sell, the price goes up substantially. In either case, contact us to start the process.

Probably, but it depends on the cost and availability of that colour/pattern. There may be a surcharge for particularly expensive materials, but we’ll figure that out. Contact us to find out more.

Cerakote is a polymer-ceramic coating available in a wide range of colours that offers industry-leading durability, hardness, scratch resistance, corrosion resistance, flexibility, heat and chemical resistance. Cerakote can be applied to most materials, including plastics, metals, polymers, composites, hydrographics and PVD.

The simple answer is colour options and specialisation. You could sift through numerous technical-data documents, but even then it’s messy. The above description of Cerakote (“What is Cerakote”) remains true for all of their products – they’re incredibly resilient.

H-Series is Cerakote’s primary product, offering the greatest number of colours (135 at time of writing) while providing the benefits you’d expect. Once you move outside of H-Series, the number of colours diminishes and benefits become more specialised.

E-Series provides a thinner coating (0.6-1.1 mil) compared to H-Series (generally 1-2 mil), greater corrosion resistance (double that of H-Series) and greater impact resistance. However, this comes at the cost of fewer colours (17 at time of writing). 

C-series (includes ‘Glacier’) is a mixed bag that’s hard to summarise due to incomplete technical data. Generally, C-Series is what you choose when you need extreme heat tolerance (up to 1000°C). However, this is not true for all C-Series coatings, with some being less heat tolerant than H and E-Series coatings. For those options that are good at extreme temperatures, you have 25 colours to choose from.

Micro Slick (P109 and C110) is a dry-film lubricant that aids in the shedding of oil and tolerates high temperatures (648°C). C110’s performance is on par with E-Series when it comes to hardness, flexibility and impact resistance. P109’s performance is slightly worse for hardness, but still scores highly. Unfortunately, incomplete technical data means we don’t know how either performs with regard to corrosion and chemical resistance.

Finally, Gen-II-NiR provides visual- and near-infrared-signature (not thermal) management. However, its use is only available to government and law-enforcement agencies. Therefore, we can only acquire it from Cerakote alongside a government contract for its use.

If you’d like more detailed information, please check the technical-data sheets on Cerakote’s website (https://www.cerakote.com/resources/documents) or contact us for more information.

It depends on the type of Cerakote you want applied and how many layers are required to achieve the effect you’re after. Although Cerakote is relatively thin, the tolerance accepted by some products is unforgiving.

The recommended thickness of Cerakote varies between series (eg. H or E-Series) and can vary within series. Although H190 Armour Black (1-2 mil) and H244 Bazooka Pink (2-3 mil) are both H Series, their recommended thickness is not the same.

Furthermore, how many layers does your job require? If you want an SCSA Taipan coated in H146 Graphite Black (1-2 mil) and FX105 Mystique (0.25-0.5 mil) for a colour-shifting pearlescent look, you’re working with multiple coatings that have their own recommended thickness. The resulting finish will be 1.25-2.5 mil thick.

If tolerances are a concern, E-Series is your best bet, providing a 0.6 – 1.1 mil thickness across the entire series.

Yes, you can.

The answer depends on what state or territory you live in and your ability to justify ownership. Beyond that, it’s your responsibility to engage with the acts (legislation) and regulations (application of legislation) which determine access to firearms and relevant licensing.

Yes, through a licensed firearms dealer. When we’re done, it’ll be sent back the same way – from us to your chosen dealer.

The following items need to be shipped from dealer to dealer:

• firearms,
• actions,
• barrels,
• slides, and
• frames.

The following items can be mailed by you directly to us and vice versa:

• everything else.

Our fibre laser is capable of engraving and marking metals and some plastics at high resolution (0.01mm). 

Engraving is what you think it is – using the laser to precisely remove material. Marking is using the laser to create a visual effect (colour) on an object’s surface without necessarily removing material. Both methods can be combined to inlay an engraving with colour.

For metals, we can create white and near-black marks reliably on aluminium and steel. For plastics, you’re generally limited to shades of brown. Although some plastics will allow the production of a grey appearance (technically a very light brown).

Because they provide reliable results. Once colours lighten, they’re less able to absorb energy from our laser. So we need to use more power to ablate material and create stippling. Unfortunately, this means the line between ablation, melting and fire becomes incredibly narrow. And we’ve not been able to find that line for our laser.

For black non-Glock frames, the issue is sacrificial material. Testing and experimentation is required to find the right laser settings. The black polymer box that Glocks are shipped in is very similar to that of black Glock frames. Therefore, we can use black Glock boxes for testing and experimentation.